Unit Manager, Physical Damage

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. 
We offer:
•    Work-life harmony with access to an award-winning holistic wellness program,
•    Continuous learning through our robust corporate curriculum and education reimbursement program,
•    Incredible rewards, travel incentives, and product and service discounts, 
•    Pay-for-performance and best-in-class recognition programs, and
•    Competitive benefits that include a defined contribution plan, personal spending account, and so much more.  

Join our growing team where everyone belongs!

Position Details

Reporting to the Manager, Claims Auto PD, the Unit Manager will oversee a team of adjusters on both personal and commercial policies. 

What You Will Do

• Lead, manage and develop claim associates to maximize full performance potential
• Provide coaching on claims technical skills and strategic direction on claims handling
• Ensure adherence to corporate reserving practices 
• Ensure equitable distribution of claims within the team
• Conducts regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
• Encourages continuous learning within the team
• Creates and delivers performance reviews along with action plans to manage performance
• Delivers exceptional customer service, internally and externally

Who You Are

• Post-secondary education, or equivalent industry experience 
• A minimum of 5-7 years of claims handling experience; handling complex files
• A minimum of 1 year of leadership experience
• Relevant and progressive claims experience, inclusive of technical and coverage issues, management / resolution. 
• Relevant and progressively more responsible claims experience, inclusive of technical and coverage issues, management / resolution. 
• Working knowledge of the OAP 1 and Insurance Act and other legislation governing property and casualty insurance claims. 
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Progressive experience in training / mentoring / coaching using a variety of approaches

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. 

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