Bilingual Claims Investigator SIU

Date: Jul 8, 2024

Location: Montreal, QC, CA, H3Z 3J6

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

Position Details

•    Evaluate concerns and fraud indicators to develop investigative plans for all lines of business in insurance claims, including Property, Auto Fire and Theft, Cargo, Casualty, Accident Benefits and claims with Legal disputes.
•    Serve as a resource for the claims operation for special investigations and fraud.
•    Consult internally with Claims business units (all lines), and provide resources and recommendations to assist the fraud initiatives as required.
•    Communicate effectively with all stakeholders, and prepare reports, trial briefs, and updates on investigations in a timely and respectful manner.
•    Build and maintain productive business relationships with law enforcement (police, fire, and border control), government bodies, and investigative organizations.
•    Attend court proceedings or hearings as required.
•    Ensure ongoing handling of claims investigations within company standards and industry best practices and regulations.
•    Responsible for overall file handling and work product quality.
•    Comprehensive knowledge of SIU regulations.
•    Assist with ongoing training of all internal anti-fraud personnel.
•    Provide feedback to Management on process and system improvement initiatives for the department.
•    Comply with relevant provincial and federal laws, Insurance regulations, insurance carrier best practices and follow and enforce Echelon Claims policies, procedures and best practices.
•    Assist with evaluating, selecting, and ensuring quality and cost containment for vendors including defense firms, private investigators, records review companies, legal document and photocopy companies, expert witnesses and any other vendors that might be used for the settlement of relevant auto claims

Who You Are

•      Post-secondary education in Criminology, Insurance Management, Business Administration or related filed. 
•      CIP designation completed or in progress is preferred.
•    Strong passion for the P&C insurance industry with a focus on fraud containment.
•    Strong technical, analytical and problem solving skills and the ability to exercise prudent judgment to make decisions based on accurate and timely analysis of trends.
•    As required by situations, demonstrate ability to work in teams and independently.
•    5 plus years’ experience in the Property and Casualty insurance industry.
•    2 plus years as an SIU investigator. 
•    Litigation experience and legal knowledge.
•    Must have a clear understanding of insurance industry practices, standards and terminology;
•    Some experience handling property damage and injury claims as well as serious injuries and litigation.

•    Must have a valid driver's license 
•    Must have a personal vehicle
•    Bilingual (French and English), as he or she will be communicating with colleagues and customers in other provinces.


What’s In It For You

Competitive total compensation and benefits package  
Annual shared success program based on performance 
Annual merit increases based on performance 
Registered Retirement Savings Plan with a matching contribution component 
Complimentary CAA Membership 

Our Commitment


We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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