Claims Manager, Auto PD (ON-QC)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture?

Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts, 
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Manage a team of unit managers; recruitment, performance management and day-to-day support of the team.
• Provide leadership, development and coaching to unit managers. 
• Ensure compliance with operational policies, procedures, controls and standards.
• Prepare reports for management accurately reflecting claims trends, potential/actual financial exposure, coverage issues and claims and recovery strategies.
• Collaborate with management in activities related to the execution of company strategies, creating target performance objectives that complement these strategies. 
• Analyze reports and create action plans to ensure target objectives are met.  
• Communicate strategies and production objectives in a relevant and persuasive manner to encourage team commitment and alignment.
• Work collaboratively with various stakeholders to develop and communicate best practices, conduct process evaluation and identify areas for efficiency gains.
• Ability to travel as required.

Who you are

• Prefer university degree 5 + years experience, CIP designation (an asset) or equivalent industry experience. 
• AMF 5a and 5b license required (Quebec)
• 5 to 10 years' experience handling complex automobile, commercial and residential claims
• Leadership: coaching, consulting and mentoring skills
• The incumbent must be bilingual (French and English), as he/she will be communicating with colleagues and customers in other provinces.
• Relevant claims experience, including the management and resolution of technical and warranty issues.
• Working knowledge of the Insurance Act and other legislation governing property and casualty and liability claims. 
• Use of claims-related operating systems. 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs

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