Image Desk Appraiser - Auto PD
Date: Apr 18, 2024
Location: Montreal, QC, CA, H3Z 3J6
Company: CAA Club Group
About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who we are
Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
Position Details
Reporting to the Director, the Auto Physical Damage Image Desk is responsible to build, review and approve estimate assignments.
• Build, review and approve incoming photo image-based estimate assignments from policyholders and repair shops.
• Review of claims details to ensure correct information is recorded on the appraisal.
• Negotiate costs with repair facilities.
• Provide advice to the Auto PD adjusters when exceptions are encountered.
• Upon request, provide total loss vehicle evaluations.
• Upon request, provide evaluation of stolen and unrecovered vehicles.
• Support the coordination of internal and external appraisal resources to ensure assignments are dispatched for non-drivable vehicles, in a timely fashion.
• Confirm applicable coverages and appraisal information is correct and that dispatched assignments include correct vehicle, shop, and policyholder information.
• Assist with training of internal appraiser Associates by providing guidance and training to newly hired or promoted Associates.
• Support Auto PD adjusters by being available as a resource to assist with technical auto damage information.
Who you are
• GAA Appraiser Certification (mandatory)
• Bilingual (French and English fluent written and verbal communication skills).
• Two years of experience in an insurance appraisal or body shop estimating role.
• Post-secondary diploma/degree, or industry experience as an equivalent.
• I-Car courses and/or automotive trades schooling is an asset.
• Automotive knowledge of vehicle construction, repair and damages analysis skills.
• Evidence of investigative logic.
• Evidence of negotiation skills.
What’s In It for You
• Competitive total compensation and benefits package
• Annual shared success program based on performance
• Annual merit increases based on performance
• Defined Contribution Pension Plan with a matching contribution component
• Complimentary CAA Membership
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Our Commitment
As an organization, we are focused on safety, which includes the safety and well-being of our associates. Therefore, you must be and remain fully vaccinated as a condition of employment.