Image Desk Appraiser - Auto PD

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
•Work-life harmony with access to an award-winning holistic wellness program,
•Continuous learning through our robust corporate curriculum and education reimbursement program,
•Incredible rewards, travel incentives, and product and service discounts,
•Pay-for-performance and best-in-class recognition programs, and
•Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

Reporting to the Director, the Auto Physical Damage Image Desk is responsible to build, review and approve estimate assignments. 
•    Build, review and approve incoming photo image-based estimate assignments from policyholders and repair shops.
•    Review of claims details to ensure correct information is recorded on the appraisal.
•    Negotiate costs with repair facilities.
•    Provide advice to the Auto PD adjusters when exceptions are encountered.
•    Upon request, provide total loss vehicle evaluations.
•    Upon request, provide evaluation of stolen and unrecovered vehicles.
•    Support the coordination of internal and external appraisal resources to ensure assignments are dispatched for non-drivable vehicles, in a timely fashion.
•    Confirm applicable coverages and appraisal information is correct and that dispatched assignments include correct vehicle, shop, and policyholder information.
•    Assist with training of internal appraiser Associates by providing guidance and training to newly hired or promoted Associates.
•    Support Auto PD adjusters by being available as a resource to assist with technical auto damage information.
 

Who you are 

•    GAA Appraiser Certification (mandatory)
•    Bilingual (French and English fluent written and verbal communication skills) as the incumbent will have to deal with colleagues and clients outside of the Quebec province
•    Two years of experience in an insurance appraisal or body shop estimating role.
•    Post-secondary diploma/degree, or industry experience as an equivalent.
•    I-Car courses and/or automotive trades schooling is an asset.
•    Automotive knowledge of vehicle construction, repair and damages analysis skills.
•    Evidence of investigative logic.
•    Evidence of negotiation skills.
 

Our Commitment

Echelon souscrit au principe de l’égalité d’accès à l’emploi .Nous invitons les femmes, les membres des minorités visibles et ethniques, les autochtones et les personnes handicapées à présenter leur candidature.

En tant qu'organisation, nous nous concentrons sur la sécurité, ce qui inclut la sécurité et le bien-être de nos associés. Par conséquent, vous devez être et rester entièrement vacciné comme condition d'emploi.

#LI-HYBRID